FAQ

How much does shipping cost?

MCG offers free shipping on orders over $125.00 (exceptions apply).

Flat rate shipping on orders under $125.00

Please refer to our “shipping policy” page for additional information.

What is your return policy?

Returns requests are to be made within 5 days of receipt of the order.  Additional information can be found on the “return policy” page.

However, there are NO returns on paper products, stamps or dies.

Your refund will be made once the return items have been received.

No shipping charges are refunded.

When can I expect to receive my order?

All orders will ship within 2-3 business days.

For local pickup orders placed before 8am can be picked up on the same day, after 12:00 pm.

What happens if an item I ordered is found to be out of stock?

Products ordered which may not be available will be refunded against the credit card provided.

How do I contact you?

You may contact us at info@artsandcraftsbymcg.com or by phone 1-800-267-6360

What if what I am looking for is not on our site?

We have access to the distribution centre, and we will happily source what you need. Email your wish list to info@artsandcraftsbymcg.com and you will receive a prompt reply.