FAQ

How much does shipping cost?

MCG offers free shipping on orders over $125.00 (exceptions apply).

Flat rate shipping on orders under $125.00

Please refer to our “shipping policy” page for additional information.

What is your return policy?

Returns requests are to be made within 5 days of receipt of the order.  Additional information can be found on the “return policy” page.

However, there are NO returns on paper products, stamps or dies.

When can I expect to receive my order?

All orders will ship within 2-3 business days.

For local pickup orders placed before 8am can be picked up on the same day, after 12:00 pm.

What happens if an item I ordered is found to be out of stock?

Products ordered which may not be available will be refunded against the credit card provided.

How do I contact you?

You may contact us at info@artsandcraftsbymcg.com or by phone 1-800-267-6360

What if what I am looking for is not on our site?

We have access to the distribution centre, and we will happily source what you need. Email your wish list to info@artsandcraftsbymcg.com and you will receive a prompt reply.